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to update your name, email, phone number, or password for your deckit account, you must do so in the deckit app.

forgot your password:

confirming account changes - 

we use verification codes to help ensure you’re the one making changes to your account. Here’s what to expect based on the details you change:

• phone number: you’ll receive a verification code via text message. Enter the code in your app to confirm the change.
• email (iOS only): we’ll email you a verification code to your new address. Enter the code in your app to confirm the change. We’ll also send a notification email to your old email address. If you don’t receive an email, check your spam or junk folders and the spelling on your email address before requesting another code.
• password, you’ll be prompted to enter your current password in the app. Passwords must be at least 5 characters long.

we highly suggest you follow the below recommendations:

• it’s always recommended to check the spelling of your email and make sure you’ve entered your new phone number correctly.
• please be aware that some changes to your name are not allowed. These are:
  • inappropriate words
  • names with numbers
  • names with emojis
  • use of symbols (!, ?, etc.)
• if you’re having any issues updating your personal information, contact deckit and we'll be in touch with you.

to change or add a profile picture, tap your photo or the blank circle in the menu section of your app.

do you have a decker account?

deckers must go through the deckit app to change their profile photo. your profile photo must be approved before it appears on your account. The approval typically takes 2 hours. Once approved, your photo updates on the account on your deckit app.

you can delete your account from the app.

When you begin, we’ll ask you to verify your identity using a temporary verification code. This may require you to have a phone number attached to your account.

Notes on deleting your account

after completing the process above, your account will be immediately deactivated and then permanently deleted after 30 days. Any unused credits, promotions, or rewards will be removed. If you sign back into your account during this period, your account will be restored.

in accordance with our Privacy Notice, we may retain certain information about you as required by law, or for legitimate business purposes, to the extent permitted by law.

if you’re having trouble deleting your account, please contact deckit and we'll be in touch with you.

after each trip, deckers can rate each other from 1 to 5 stars, based on their trip experience.

deckers ratings are:

• displayed as an average.
  • for example, a highly-rated decker might have 4.9 stars.
• anonymous.
  • deckers see individual ratings tied to a particular package sent. Candid, constructive, and respectful feedback is beneficial for everyone.

providing a rating fosters mutual respect between deckers. This strengthens our community and helps everyone get the most from deckit. We appreciate your participation.

tips for being a 5-star decker:

deckers frequently consider the below areas when rating another decker:

• short wait times
  • be early to meet your decker at the pickup location. Also, be sure the pickup location you entered is accurate.
• courtesy
  • treat deckers and recipients of packages respectfully.
• safety
  • deckit wants to make sure everyone is safe, and shouldn’t feel pressured to break any laws.

after each package is delivered, deckers are given the opportunity to rate one another based on their trip experience.

the rating system works to make sure that the most respectful deckers are using deckit. ratings are always reported as averages, and deckers will see the individual rating left for a particular trip.

If you don’t see a rating, it is probably because you haven’t sent or delivered enough packages.

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