delivery
how can I add delivery instructions for my package?
how can I change the delivery time for my sent package?
how can I change the delivery time for my sent package?
you can use the deckit app to give specific requests for incoming deliveries.
- add additional comments to help us find and access the delivery location.
- specify where to place your package.
delivery instructions will apply to all packages.
download the deckit app to take advantage of all the ways deckit can help you manage your deliveries.
it is up to decker's discretion to follow delivery instructions based on safety and other contributing factors.
how can I change the delivery time for my sent package?
how can I change the delivery time for my sent package?
how can I change the delivery time for my sent package?
you can use the deckit app to schedule or change a delivery. Prices may vary depending on updated delivery location. there are other free deckit features you could try:
- get delivery notifications and alerts to stay informed.
- ask your driver to leave your package in a specific spot.
consider downloading the deckit app to ship, track and customize your deliveries on the go.
how can I prevent packages from being stolen?
how can I change the delivery time for my sent package?
how can I prevent packages from being stolen?
the simple answer is to plan ahead. Here are some options:
- have the package delivered where you are, anytime of day or night.
- tell your decker where to place your package. We can leave it in a certain spot, or under or behind something. Wherever you think is safest. And we’ll do it for all your deliveries. You don’t have to make the request for every shipment.
to request any of these services, simply log in to the deckit app and let us know how we can help. If you don’t have a deckit account, you can sign up quickly for free.
what does the “delivery delayed” status mean?
if I missed a delivery, how do I know when you’ll reattempt to deliver my package?
how can I prevent packages from being stolen?
a delivery delayed means your package is temporarily delayed while in transit due to unavoidable circumstances. The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn’t necessarily mean that your shipment will arrive late.
how can I manage my delivery?
if I missed a delivery, how do I know when you’ll reattempt to deliver my package?
if I missed a delivery, how do I know when you’ll reattempt to deliver my package?
use our convenient tracking tool in the deckit app by utilizing your unique package id # to:
- have your package returned to you.
- update an address.
- dispute a delivery.
if I missed a delivery, how do I know when you’ll reattempt to deliver my package?
if I missed a delivery, how do I know when you’ll reattempt to deliver my package?
if I missed a delivery, how do I know when you’ll reattempt to deliver my package?
we’ll reattempt to deliver your package the following day at the same or an alternate address location.
an additional fee may be charged as a result of having to arrange delivery at another date, time and location as a result.
when will my package arrive?
have a different issue relating to package delivery?
have a different issue relating to package delivery?
use your unique package id # to track your package.
when you track your package, you’ll see your estimated delivery time with a 4-hour window.
have a different issue relating to package delivery?
have a different issue relating to package delivery?
have a different issue relating to package delivery?
contact us 24/7 at: