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adding and selecting a preferred payment method will allow you to request a ride. depending on your country and city, you can add payment methods such as credit cards, cash, or a PayPal account. When a package has been delivered, your selected payment method is charged.

prior to sending a package, use your deckit app to check that your preferred payment method is selected. 

manually add a credit or debit card,

you can manually add a credit or debit card, in the deckit app.

updating card information:

you can edit a debit or credit card’s expiration date, CVV number, and billing zip or postal code in the deckit app. 

while a debit or credit card number can’t be edited, a card can be removed from your account and then added again as a new payment method.

deleting payment methods

your account must have at least one payment method at all times. If you wish to delete your only payment method, you’ll need to add a new one first.

deckit is designed to be an entirely cashless experience in most cities.

when a trip ends, the payment method selected for the transportation of your package is immediately charged. A receipt is emailed to you, and your account's package or delivery history is updated with details about the route and fees.

Tipping is not required on deckit. Giving a decker a cash tip is left to your discretion.

if you see any of the error messages below in your app, you won’t be able to request a package to be sent until you update your payment method:

• “request failed: card declined”
• “your payment method is invalid"
• "please update your billing settings”
• “there was an error processing your request”

update or add a new payment method in the deckit app if your payment method was declined for one of the reasons below:

• card number entered is incorrect
• credit or debit card has expired
• insufficient funds in the account

you may need to contact your bank in the following situations:

• the bank rejected the charge based on fraud
• you’ve exceeded the withdrawal limit on your account
• you’ve reported your card as lost or stolen

if none of the solutions or issues apply, please share details by contacting deckit and we'll be in touch with you.

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